At Stitch & Styles Kenya, we believe that your privacy matters. This Privacy Policy explains in simple language what information we collect when you use our software, how we use it, and how we keep it safe.
By creating a Stitch & Styles Kenya account and using our service, you agree to the practices described in this policy.
1. Who We Are
Stitch & Styles Kenya is a cloud-based fashion tech marketplace and business management software designed for tailoring shops, designers, and clients in Kenya. We provide tools for managing customers, bespoke orders, measurements, invoices, inventory, and online marketplace listings.
When we say ‘Stitch & Styles Kenya’, ‘we’, ‘us’, or ‘our’ in this document, we mean the company that operates tailors.co.ke.
2. What Information We Collect
2.1 Information You Give Us
When you sign up or use Stitch & Styles Kenya, you provide us with:
- Your name and email address (to create your account)
- Your business name, address, and phone number (for your shop profile and invoices)
- Payment information (handled securely by our payment partners like M-Pesa; we do not store card numbers)
- Customer data you enter into the software (customer names, contact details, measurements)
- Order details, invoice data, and inventory records you create
2.2 Information Collected Automatically
When you visit our website or use our software, we automatically collect certain technical information:
- Your IP address and general location (country/city level)
- The type of device and browser you are using
- Pages you visit and features you use within the app
- Date and time of your visits
- Error logs and performance data
Note: We collect this data to improve the performance and reliability of Stitch & Styles Kenya, not to track you personally.
2.3 Information from Third-Party Services
If you use third-party services connected to Stitch & Styles Kenya (such as M-Pesa payment gateways or email services), those services may share certain information with us as needed to complete transactions or deliver notifications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: To create your account, save your data, and operate the platform.
- Sending Invoices & Notifications: To send invoices, delivery reminders, and order updates via SMS/Email.
- Customer Support: To help you when you contact our support team.
- Improving Stitch & Styles Kenya: To fix bugs, add features, and improve performance.
- Security: To detect fraud, unauthorized access, and abuse.
- Legal Compliance: To meet our legal obligations.
- Subscription & Billing: To manage your plan and process payments.
We do not sell your personal information or your customers’ data to third parties. Ever.
4. Data You Enter About Your Customers
When you add customer information (names, measurements, orders, contact details) to Stitch & Styles Kenya, you are the ‘data controller’ for that information. You decide what to collect and how to use it for your business.
Stitch & Styles Kenya acts as a ‘data processor’ — we store and process this data on your behalf, following your instructions, and we do not use your customers’ data for any other purpose.
5. Sharing Your Information
We only share your information with third parties in the following limited situations:
- Service Providers: Companies that help us run our platform (e.g., cloud hosting, email/SMS delivery, payment processing). They are bound by strict data protection agreements.
- Legal Requirements: If required by law, court order, or government authority.
- Business Transfer: In the event Stitch & Styles Kenya is acquired or merged with another company, your data may transfer as part of that transaction. We will notify you beforehand.
- With Your Consent: Any other sharing only happens if you specifically agree to it.
6. Third-Party Services We Use
Stitch & Styles Kenya may use the following types of third-party tools to deliver our service:
| Type of Service | Purpose | Data Shared |
|---|---|---|
| Cloud Hosting | Store your account and business data securely | All encrypted app data |
| Email/SMS Service | Send invoices, notifications, and support replies | Email address, phone number, invoice content |
| Payment Gateway | Process subscription and transaction payments | Payment data (PCI compliant) |
| Analytics Tools | Understand how features are used (anonymized) | Anonymous usage patterns |
| Error Monitoring | Detect and fix software bugs | Technical error logs |
7. Data Storage and Security
We take the security of your data seriously. Here is how we protect it:
- All data is stored on secure, encrypted cloud servers.
- Data in transit is protected using SSL/TLS encryption.
- Access to customer data is restricted to authorized staff only.
- Your account is protected by strict password and session authentication.
Note: While we work hard to protect your data, no system is completely invulnerable. If a security breach occurs that affects your data, we will notify you promptly.
8. How Long We Keep Your Data
We retain your data for as long as you have an active account. If you cancel or delete your account:
- Your data will be retained for 30 days to allow account recovery.
- After 30 days, your data will be permanently deleted from our servers.
- Some anonymized data may be retained for statistical and legal compliance purposes.
9. Your Rights
You have the following rights regarding your data:
- Access: You can request a copy of all data we hold about you.
- Correction: You can update or correct any incorrect information.
- Deletion: You can ask us to delete your account and all associated data.
- Export: You can download your data in a standard format (CSV).
To exercise any of these rights, contact us at support@tailors.co.ke.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page. For significant changes, we will notify you by email. Continuing to use Stitch & Styles Kenya after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: support@tailors.co.ke
Website: tailors.co.ke/privacy